Warranty

Every machine we sell is checked and tested in our own workshop in Ayr, and we stand behind it. This page explains the warranty that comes with your purchase. It is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.

12-month warranty on every machine

All computers we sell, new and refurbished, come with a 12-month warranty from the date of delivery (or collection). That includes refurbished laptops, desktops, MacBooks, iMacs and iPads, new machines, and Storm gaming PCs and custom builds.

What's covered

  • Hardware faults that develop under normal use, including the motherboard, processor, graphics card, memory, storage, power supply, screen, keyboard, trackpad, ports and internal components.
  • Parts and labour for the repair, carried out by our own technicians.
  • Return delivery to you once a covered repair is complete.

What's not covered

  • Accidental damage, drops, cracked screens, liquid damage or misuse.
  • Normal battery wear. Batteries lose capacity over time, so a battery that still holds a reasonable charge is not a fault.
  • Software problems, viruses, operating system issues or data loss.
  • Cosmetic wear described in the product's condition grade.
  • Damage caused by repairs, upgrades or modifications made by anyone other than Storm Computer Shop.
  • Consumables and accessories such as cables, chargers, keyboards and mice, unless faulty on arrival.

Some new components in our gaming PCs also carry longer manufacturer warranties. If a fault happens after our 12 months, we will help you claim under those.

How to make a claim

  1. Contact us on 01292 876415 or shop@stormcomputershop.co.uk with your order number and a short description of the problem.
  2. We will try to help over the phone or remotely first. Many issues can be fixed without sending anything back.
  3. If the machine needs to come in, we will tell you how to return it, or you can bring it into our shop at 41A Green Street, Ayr, KA8 8BQ.
  4. We will repair or replace the faulty part. If a repair isn't possible, we will offer a replacement machine of equal or better specification, or a refund.

Before you send a device in

Please back up your files and remove any passwords, Apple ID or Microsoft account locks where possible. We are not responsible for data stored on devices sent to us.

Faulty on arrival?

If your item is faulty within the first 30 days, you can choose a full refund instead of a repair. See our Returns & Refunds Policy and Terms of Service for more detail.